Home  |  Store Policy

Ordering Online:

As you find the items you want on the Aiptek website, simply enter the item quantity and click on "Add to Cart" button. To view your cart, click the top "View Cart" icon. From the Shopping Cart, you can edit the item quantity, return to store or checkout.  If you want to log out of the shopping cart, click "Log Out" button in the left hand corner of the top frame at anytime.

When you are ready to place your order, click the top "Checkout" icon. If you're a new customer, you can create a new Account or place the order without an Account. If you're a returning Customer and have already created a Username and Password, please Log-in and Continue Checkout. We'll walk you through the steps needed to complete your order.

You will also receive order confirmation, an automatic email message that serves as a double confirmation of your successfully placed order. Included in that email will be your order number.

We are committed to the protection of the privacy of our customers and visitors. While in the checkout process of our online store, we make use of 128 bit encryption via digital IDs provided and certified by VeriSign, Inc. These IDs enable our commerce site to conduct authenticated, strongly encrypted online commerce. Customers can submit credit card numbers or other personal information to our site with the assurance that they are doing business with us (not an impostor's "spoof" of our site) and that the information which they are sending to us cannot be intercepted or decrypted by anyone else.

Shipping Restrictions & Methods:

We only ship within the Continental U.S. (including Hawaii and Alaska). All orders (paid by credit card) placed before 7:00 A.M. PST, provided that the product is in stock, will be shipped the same day upon that order's confirmation (Monday - Friday).

Unfortunately, due to liability and insurance constraints we are barred from shipping to P.O. Boxes as well as APO and FPO addresses.  For your protection, we require a signature at time of delivery for orders over $100.00.  Aiptek reserves the right to ask for more information.

Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At Checkout, you will be prompted to choose a shipping method for your item(s).  Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during Checkout prior to the completion of your order.

Shipping costs for orders placed on this site are based on the weight of the total order.  We offer these shipping options:

Standard UPS Ground (normally 3 - 8 business days)
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the U.S.

UPS 2nd Day Air (normally 2 business days)
Most items may be shipped to the  contiguous United States via Second Day service. In order for your order to be processed for "Second Day" service, you must place the order before 7:00 a.m. Pacific Standard Time. You can expect your order to arrive within 2 full business days. Business days are Monday-Friday, excluding federal holidays within the U.S.

UPS Next Day Air (normally 1 business day)
Most items may be shipped to the 48 contiguous United States via Next Day service. In order for your order to be processed for "Next Day" service, you must place the order before 7:00 a.m. Pacific Standard Time. You can expect your order to arrive within 1 full business day after your order is processed. Business days are Monday-Friday, excluding federal holidays within the U.S..

UPS Hundred Weight (normally 3 - 8 business days)
UPS Hundred Weight is for orders over 150lbs. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the U.S.

USPS Priority Mail
We now offer USPS mailing option for Spare Parts ONLY.  We do not offer this mailing option for ordering of actual Aiptek products. 

If you use Check as payment, the order will be on "hold" until we receive your cashier's check or money order.  We will email you the check receiving notification.  Mail orders will be shipped by UPS Ground ONLY. 

Credit Card Payment:

We only accept VISA, MasterCard, and American Express through our Shopping-cart SSL secure-server. We only take orders over the internet. Please have Billing address match the bank Credit Card information. To pass credit card verification, key in your credit card code (CVV2) correctly.  Credit Card will not be charged until (after) your package has been shipped out.  Please note we do not accept international credit cards or gift cards of any type.

Credit Card fraud will not be tolerated. Fraudulent credit card orders will be prosecuted. We are watchful of FRAUD card orders and will prosecute 100%. All IP addresses are logged.

It's important that you type in your correct email address so you receive the order confirmation, and tracking numbers.

Applicable sales tax will be charged on all items purchased and shipped within the state of California.

Credit Card Payment option only applies for orders under $2000.00.  Small business owners and Bulk buyers with orders totaling more than $2000.00, please contact a Sale's Representative at (949) 585-9600 ext. 202 or email regsales@goaiptek.com for more information.  In order to wire money, you may need the following:

• Your drivers license or passport.

• Your bank card, if you are wiring from a bank.

• Contact us at (949) 585-9600 ext. 202, for the routing number and "Swiftcode" of our bank.

Cashier's Check/Money Order Payment:

Aiptek now accepts cashier's checks or money orders for payment.  There are two ways to order Aiptek products this way.  Unfortunately we do not accept personal checks of any type.

Online Checkout:

Shop at Aiptek website as normal. At Checkout page, select "Check" as your payment option.  Follow online instructions to finish placing the order.  Write down order number on payment. Mail orders will be shipped by UPS Ground ONLY.  Mail cashier's check or money order (no personal checks) to:

Aiptek Inc. / ECM Order
51 Discovery Ste. 100
Irvine, CA 92618

Aiptek will email the check receiving notification.  Orders will be canceled automatically if checks are not received by Aiptek within 30 days.

Mail Order:

Download Aiptek Order Form  Find prices and item numbers of items you want through the Aiptek website.  Fill out form accordingly and send cashier's check or money order (no personal checks) to:

Aiptek Inc. / Mail Order
51 Discovery Ste. 100
Irvine, CA 92618

Aiptek will email you the order and shipping information once the checks are cleared.

Customer Guarantee:

New Products are covered by a 1 year manufacturer's warranty against defect. This warranty only covers defects in material or workmanship. The warranty does not cover User inflicted physical damage, and may be voided by performing unwarranted acts such as opening the unit or modifying the internal  or external components or body of the product

Refurbished Products are covered by a 30 day manufacturer's warranty against defect. This warranty covers defects in material or workmanship. The warranty does not cover User inflicted  physical damage, and may be voided by performing unwarranted acts such as opening the unit or modifying the internal or external components or body of the product.

For Defective Products please contact Customer Service at tech@goaiptek.com to obtain a Return Merchandise Authorization Number (RMA) service number and instructions for how to return your product.

Accessories are covered by a 6 month (180 day) manufacturer's warranty against defect. This warranty covers defects in material or workmanship. The warranty does not cover User inflicted physical damage.

Batteries that are included with your product are covered by a 6 month (180 day) manufacturer's warranty against defect. This warranty covers defects in material or workmanship. The warranty does not cover User inflicted physical damage.

If you have received a product that is missing any of its included accessories (this includes battery/batteries), you must notify Aiptek within 30 days of the receipt of your product.  You must also provide proof of purchase from an Authorized Reseller or a Receipt in order for us to process your claim.

For Defective or Missing Accessories please contact Customer Service at tech@goaiptek.com for instructions on how to process your claim.

Return Policy:

You may return an item for refund or replacement within 30 days of the shipment date. If you need to return a product, you must first call our customer service line at (949) 585-9600 in order to obtain a Return Merchandise Authorization (RMA) number. No product returns will be accepted without an RMA number. NO EXCEPTIONS!

Due to our always changing low prices, if you return an item that has changed price, we will only refund the current price of the product.  All product returns must be 100% complete & intact in order to obtain a full refund. Zero credit will be given if the main article of purchase is missing upon receipt of the return. Customers will be charged a 30% restocking fee for any missing items other than the main article of purchase (i.e. cables, straps), and charged full price for any free items that were offered at time of purchase.

You are responsible for your own shipping charges. Aiptek is not responsible for return shipments that are lost and/or damaged. It is the responsibility of the consumer to file any claims with the carrier for damaged and/or lost shipments. Aiptek will cover the return shipping for replacements, exchanges, or items that have been sent in for warranty service. Aiptek strongly recommends that you insure your shipments using a service that allows you to track the location of your shipments.