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Before following any
troubleshooting steps, please
make sure you have the driver installed from the disk. If you have
not been able to install from the disk, you can download the driver
http://www.goaiptek.com/drivers/driverfiles/pkdv4.zip Please
refer to your manual for any directions or specifications related to the
installation or functions of the
camera. You can also find
troubleshooting tips for additional help in
the back of the manual, starting at page
71 .
Q: What are the items that should be included in my package?
A: Your package should include the following:
Q: My Pocket DV4500 was missing some of the
accessories when I purchased it, how can I replace them?
A: If you are missing any items, we suggest you
return it to the purchase location for a complete package. If you are unable to
exchange your camera please contact Technical Support for assistance:
tech@aiptek.com
or (949) 585-9600.
Q: What is the resolution of my Pocket DV4500 and how many
pictures can I take?
A: The following are the
Specifications for the Pocket DV4500:
Internal Memory:
*Note:
8 Megabytes = 64 Megabits
|
Reference
Table |
|
Memory |
Video Clip (Min.) |
Stills
(2304 x 1728) |
Stills
(1600 x 1200) |
|
Built in memory |
3 - 7 |
10 |
30 |
|
32 MB SD card |
6 - 14 |
20 |
60 |
|
64 MB SD card |
12 - 28 |
40 |
120 |
|
128 MB SD card |
24 - 56 |
80 |
240 |
|
256 MB SD card |
48 - 112 |
160 |
480 |
Voice Recorder:
Q: What are my computer system
requirements to run the Pocket DV4500?
The requirements are:
-
Microsoft Windows 98 SE/ME/2000/XP
-
PIII (or equivalent)
-
Direct X 8.0 or above
-
128
MB of RAM (256 MB rec.)
-
Video card with 4 MB of RAM for
a minimum of 16-bit (high color) display
-
4x speed CD-ROM
-
An available USB port
Q: I do not have a
USB port on my computer, is there an adapter?
A: The camera requires direct power
from the USB port; the camera will not work with any adapters. Your best option
is to install a USB PCI card.
This
will provide you with 2 USB ports.
We
recommend that you check with your computer manufacturer for compatibility.
You can also contact a local computer repair store and have them help you.
Q: Will the Pocket DV4500 work
with Windows 95?
A: No, the driver is only
compatible with Windows 98
SE/ME/2000/XP.
Q: Is this camera compatible with Windows NT?
A:
No. The Pocket DV4500 requires a
USB power connection and Windows NT does not support USB.
Q: Is this driver compatible with
Macintosh computers?
A:
When using a Macintosh computer, the Pocket DV4500 will allow you to upload
images only. You do not need to install anything, simply connect the
camera. As for the software that comes with the camera, it is not compatible
with Macintosh.
Q: Do I have to keep the LCD
open to use the camera?
A: No, you do not need to keep the
LCD open at all times to use your camera. Simply close the LCD while your camera
is turned on and the LED will turn into an amber color, that means your camera
is still turned on.
Q: Can I turn off the noises and beeps
this camera makes?
A: Yes, you can turn off all
noises on this camera. Simply turn the dial to the Settings mode and select the
Beep option, then select off. That will turn off all beeps and noises the camera
makes.
Q: If I take the batteries out of the
camera, will I lose everything I have on my camera?
A: No, you will not lose any
information, whether you have an SD card or not.
Q: Is the zooming
capability only for the digital still images?
A: No, you can use the zooming
capability for video recording as well.
Q: If I delete any images or
videos from the Removable Disk folder, will they still be on my camera?
A: No. they will not be on your
camera. Once you delete something directly from the Removable Disk Folder it
deletes it from the camera as well.
Q: Will this
camera work with my existing imaging (scanners/other cameras) devices?
A: If you are unable to use the
Pocket DV4500 or your existing camera or scanner properly, uninstall any
devices, and then reinstall the Pocket DV4500 first. We recommend that our
camera be installed first to avoid any driver conflicts.
For troubleshooting steps, refer to the following instructions according
to operating system.
Follow these steps to refer to the Device Manager for
Windows 98 SE and Windows ME:
-
Go to your start button
-
Choose settings
-
Select control panel
-
Open up system
-
Go to the device manager’s tab
-
If the camera is installed
correctly, you should have an icon called imaging device. Also, when you
click the plus sign it should list your camera.
Follow these steps to refer to the Device Manager for
Windows 2000/XP:
-
Go to your start button
-
Choose settings
-
Select control panel
-
Open up system
(if system is not there, open Performance
and Maintenance, then system)
-
Go to the hardware tab
-
Click on device manager
-
If the camera is installed correctly, you
should have an icon called imaging. Also, when you click the plus sign it
should list your camera.
Follow these steps to refer to
Multimedia properties for Windows 98 SE and ME:
-
Go to your start button
-
Choose settings
-
Select control panel
-
Open multimedia, for Windows ME it would be
sounds and multimedia
-
Go to the devices tab
-
Scroll down to video capture devices
-
Click the plus sign.
-
This will give a listing of all of the
active video capture devices.
Follow these steps to refer to
Multimedia properties for Windows 2000:
-
Go to your start button
-
Choose settings
-
Select control panel
-
Choose sounds and multimedia
-
Go to the hardware tab
-
Double click legacy video
capture devices
-
Go to the properties tab.
-
Here it will give a listing of
all of the active video capture devices.
Follow these steps to
refer to Multimedia properties for Windows XP:
-
Access your Device Manager
-
Locate Sounds, video, and game
controllers and click on the plus sign
-
Double click legacy video
capture devices
-
Go to the properties tab.
-
Here it will give a listing of
all of the active video capture devices.
Q: How do I download images and
video files to my computer?
A: Please follow the steps below:
-
Set the Camera Mode Dial to the
Playback mode
-
Connect the camera to your
computer
-
Open up My Computer
-
Locate and Open Removable Disk
-
Locate the DCIM folder and open
it
-
Locate the 100Media folder and
open it
There you should see all pictures
or videos that you may have stored on your camera. In order to save these files
to your computer, please follow the steps below:
-
Select the image/video file
-
Right click once on the file and
select copy
-
Open the folder that you would
like to save your image/video to
-
Right click once on a blank area
in that folder and select paste
Note:
If you want to select to
transfer all files from the camera to your computer , a quick way would be to:
select one file, then hold down Ctrl and "A" at the same time and that will
select all files in that folder. Right click on any one of those files and
select copy, then proceed with the steps provided above. That will allow you to
move all files from your camera, instead of one at a time.
Q: I can't seem to get my web cam
to work, what am I doing wrong?
A: Please follow the steps below
to make sure you are following the correct procedure:
-
Before connecting your camera
make sure that the dial is set to the web cam option
-
Connect your camera to the
computer
-
Open up the program web cam
program you are trying to use (ex. Yahoo Messenger, MSN Messenger...)
Note:
Please make sure that you do not
have more than one web cam/Live View program opened at the same time. This
includes the DV4500 Driver, please do not have this program opened while trying
to use any kind of messenger program.
Q: When I connect my camera to the computer or try to get a live view, I get an
error that says "Video Device is not attached", what do I do to fix this?
A: If you have a
TV/Tuner card and do not want to disable it, then please try using another
program like Netmeeting for Windows. That program will allow you to use the
camera as a camcorder. Otherwise try the steps provided below:
Follow these steps for Windows
98 SE and ME:
-
Go into your Control Panel and
into Multimedia.
-
Click on the Devices tab.
-
Find Video Capture Devices
and expand it by clicking the "+" next to
it.
-
You should see all video capture devices
there.
-
Look at the properties of each device. For
all devices other than our camera, choose "Do not use this video capture
device" and place a check in the "Do not map through this device" box.
-
Then click OK. You may need to restart your
PC.
-
Once the PC has restarted (if necessary),
try using the camera again. If the devices were properly disabled, you should
be working fine.
Follow these steps for Windows
2000:
-
Open your Control Panel.
-
Double click on Sounds and
Multimedia.
-
Click on the hardware tab and
select legacy video capture devices.
-
Click on the properties button
and then click on the properties tab.
-
You should see the available
capture devices.
-
Look at the properties of each
device. For all devices other than our camera, choose "Do not use this video
capture device" and place a check in the "Do not map through this device" box.
-
Then click OK. You may need to
restart your PC.
-
Once the PC has restarted (if
necessary), try using the camera again. If the devices were properly disabled,
your camera should be working fine.
Follow these steps
for Windows XP:
-
Open up your Device Manager
(please refer to the steps given earlier)
-
Click on the plus sign next to
Sounds, video and game controllers
-
Locate legacy video capture
devices or video capture devices
-
then click on the properties
tab.
-
You should see the available
capture devices.
-
Look at the properties of each
device. For all devices other than our camera, choose "Do not use this video
capture device" and place a check in the "Do not map through this device" box.
-
Then click OK. You may need to
restart your PC.
-
Once the PC has restarted (if
necessary), try using the camera again. If the devices were properly disabled,
your camera should be working fine.
Q: When I record my video from the Pocket DV4500 Driver I do not get any sound.
A: The DV4500 Driver does not have a sound recording feature. However, if you
use a program such as Video Live Mail, or any program that supports a microphone
device, it should work.
Q: My picture quality is grainy.
A: Generally, this happens when
there is insufficient lighting or battery life is low.
First, try turning the flash on and if that does not resolve the problem
then replace the batteries.
Q: Why are my pictures coming out
blurry?
A: If your pictures are coming out
blurry, it may be because you did not adjust the focus lens. If not, try
cleaning the lens. Line up the line on the focus lens with the lines of the
preferred option.
Q: Why does the Pocket DV4500
driver close when I try to get a Live View?
A: Please make
sure you meet all requirements for your system. If you have a TV/Tuner card and
do not want to disable it, then please try using another program like Netmeeting
or Video Live Mail. Those programs will allow you to use the camera as a
camcorder. Otherwise try the steps provided below:
-
Access your Device Manager
-
Locate any question marks or
exclamation marks
-
Double click on it and select to
reinstall the driver, select it.
-
Go through the installation and
select what is recommended
If your computer
cannot
locate the drivers for your
camera or asks you to connect to the internet, click on back and follow with the
steps below:
-
Choose to specify the location
and click next
-
Select to include this location
and click on the browse button beneath it
-
Locate my computer and click on
it
-
Locate your C:\ drive and click
on it
-
Locate Windows (if it is not
listed locate WINNT) and click on it
-
Locate Setup and select it
-
Click on OK, then Next
-
That should locate the driver
for your camera
Q: Why does it say "Cannot Connect
Camera", when I try to use my camera with the Pocket DV4500 driver?
A: Please follow the same steps as
indicated in the question above.
Q: How do I transfer MP3's from my
computer to my camera?
A: Make sure that the camera is
not switched to either the live view mode or on settings mode. Connect your
camera and follow the steps below:
-
Open the folder that has the
MP3's which you would like to transfer
-
Right click on the MP3 and
select copy
-
Open up My Computer
-
Locate the Removable Disk and
open it
-
There will be two folders, open
the folder titled MP3
-
Right click in any blank space
in that folder and select paste
Once you follow those steps, if
you disconnect your camera, you should see and be able to playback any MP3's you
chose to transfer.
Note:
If you want to select to
transfer all MP3's from one folder, a quick way would be to: select one file,
then hold down Ctrl and "A" at the same time and that will select all files in
that folder. Right click on any one of those files and select copy, then proceed
with the steps provided above. That will allow you to move all files to your
camera, instead of one at a time.
Q: My Pocket DV4500 is not working
on my TV, what do I do?
A: Please make sure that the AV
cable is connected correctly into your TV. Also, make sure that you select a
video channel for your TV. There should be a TV/Video button on your remote
control, if you press it, it will show you the channels you can try. Once you
select it, your TV should show what the LCD would be displaying and the LCD
should go blank.
Q: Why can’t I send email directly
from the Pocket DV4500 manager?
A: Some
Internet providers’ email format, such as AOL, is incompatible with the Pocket
DV4500 manager mail feature. You will need to send your pictures as attachments.
Every e-mail provider has the option to do so. Follow the steps below:
Q: Why can't I get the email
function from Video Live Mail to work?
A: There are several reasons why
Video Live Mail will not work. You will need to send your pictures as
attachments. Every e-mail provider has that option.
Q: How can I tell if my batteries
are low?
A: When your camera is turned on,
you will see a battery symbol on the LCD display. That indicates your battery
power.
Q: How long will my batteries
last?
A: The battery life of the Pocket
DV4500 depends on how often you are using it. Battery Life on Pocket DV4500:
-
about 30 mins, when recording
constantly
-
about 1 hr., when constantly
taking pictures
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