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Home | Support | Frequently Asked Questions | PenCam VR F.A.Q.'s (Windows XP) |
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Q: What are the
items that should be included in my package?
Q. My PenCam was missing some of the accessories when I purchased it, how can I replace them? A: If you are missing any items, we suggest you return it to the purchase location for a complete package. If you are unable to exchange your camera, then please contact Technical Support for assistance.
Q: What is the resolution of my PenCam VR and how many
pictures can I take?
Sensor Type:
Image Performance for Video Stream:
Memory and Images:
Maximum audio recording:
Sound Quality:
The requirements are:
Q: What do the letters on the Screen Display stand for? A: Please consult the following list for information:
Q: Will this
camera work with my existing imaging (scanners/other cameras) devices?
Follow these steps to refer to Multimedia properties for Windows XP:
Double click legacy video
capture devices Go to the properties tab. Here it will give a listing of all of the active video capture devices. Q: Where is the CD-Key that I need to install for the Video Live Mail, and the Video Kanoid programs? A: Both of the CD-Keys are printed on the outer edge of the PenCam Voice installation CD that was provided in your package. All programs should be listed, please refer to the program you are trying to install. Right after the name of the program it should list any Key you need. Q. When I try to install I get a message from Windows saying that the camera is not compatible with Windows XP, what do I do next? A. Upon installation you will receive an error message from Windows. We do advise that you choose continue anyway. We have tested the current driver with Windows XP and it is safe to continue. Q: When I connect my camera to the computer I get an error that says "Video Device is not attached", what do I do to fix this? Follow these steps:
Q: When I record my video from the PenCam Manager I do not get any sound. A: The PenCam Manager does not have a sound recording feature. However, if you have a microphone, you can accomplish this using Video Live Mail or Ulead Video Studio. Q: Why am I receiving the error “No images to download”?
A:
This could happen for a couple of reasons.
Make sure that pictures have
been taken on the PenCam.
(If you’re not able to download
your pictures from this program, continue with troubleshooting.
When the camera is plugged
into the USB port, the camera should beep twice. The PenCam should stay on and
display the numbers of pictures.
If
the camera does not beep twice or remain on, go to the Device Manager to
verify that your USB Controllers are installed and functioning properly.
Follow these steps to check the status of your USB in Device Manager:
Note: If your USB is working properly, you will see “Universal Serial Bus Controllers” listed as your last item.
If you have verified that
the camera has been properly connected to the computer and the USB ports are
enabled and functioning,
contact Technical Support
for further troubleshooting
Q:
When I attempt to double click on an image to view I receive this error message.
A:
This occurs because the PenCam Manager cannot properly interface with the Image
Preview function of Windows ME.
To
work around the error, you must change the default bitmap viewing and editing
application.
Q: My picture quality is grainy. A: Generally, this happens when there is insufficient lighting or battery life is low. First, try taking snapshots in a brighter environment such as outdoors. If this does not resolve the problem, replace the batteries. You can also select any picture in the photo album, and use the Image Processing feature in the PenCam Manager to adjust the image quality. Q: When I try to take a picture the camera makes a low beep and does not count down, why is this? A: The low beep is an indication that there is insufficient lighting. The camera will not take the picture and count down until there is proper lighting. Q. Is there a flash I can add onto my PenCam, if not how can I take pictures in poor lighting? A. We do not offer, nor are we aware of any accessory flash for the PenCam. It is possible to force the camera to take pictures regardless of the lighting, by using the Continuous Mode (Ct). Generally the image quality in poor lighting will suffer dramatically, therefore we do not recommend using this mode. Q: How do I get Interpolated Resolution 1024 x 768? Follow the steps below:
Note: Once you select a Resolution, all pictures that you upload will remain in that resolution until it is changed Q: Why does the PenCam manager close when I try to get a Live View? A. This could happen for a couple of reasons. Note: If you have any other cameras previously installed, then it will cause a conflict. Please try uninstalling both cameras and reinstall the PenCam first. Also, if you have a TV/Tunner card it will interrupt the video portion of the PenCam manager. You will need to disable it in your Multimedia Properties. If you wish not to alter other video sources please try using Video Live Mail instead of the PenCam Manager. Follow these steps the to troubleshoot the problem:
Run the installation and select anything that is
You will receive an error
towards the end of the installation, please continue.
Q: Why can’t I send email directly from the PenCam manager?
A:
Some Internet providers’ email format, such as AOL, is incompatible with the
PenCam manager mail feature. After downloading and transferring the pictures to
album, you will find your pictures in a newly created Aiptek PenCam Manager
albums folder on your desktop. In this folder, you will find your Demo Albums,
and any other albums that you created in the PenCam Manager.
To send pictures in your email, you can open your default email editing
program, and send a picture as an attachment.
We recommend that you
save a picture in .jpeg format,
which is needed to compress the file size, in order for you to upload to the
Internet.
Q: Why can't I get the email function from Video Live Mail to work? A: There are several reasons why Video Live Mail may not work. You should contact your Internet Service Provider to configure the email functions for Video Live Mail. The alternative is to send your pictures and video as attachments. Virtually every email provider supports this option. We suggest you convert your pictures into .jpeg before sending them. To convert a picture from .bmp to .jpeg format, see the following. Q: How do I save my images as .jpeg?
A:
When you download the pictures
from your PenCam, the pictures are loaded into the PenCam Manager in a bitmap
(.bmp) format. Bitmap format is
universal, but the file size is too large to send through email, or publish on
the Internet. The PenCam Manager lets you compress the picture's file size by
converting it to .jpeg.
Jpeg format is normally used
on the Internet and email because of its small file size. Follow these steps to convert the image from .bmp to .jpeg:
Q: Why is the LCD display on my PenCam flashing? A: When this occurs, the PenCam’s batteries need to be replaced. Also, to prevent losing your pictures, it is suggested that you download the stored images on the PenCam as soon as possible. Q: How long will my batteries last? A. The average battery life of the camera is approximately 1 1/2-2 weeks. When the LCD display turns off, the camera enters standby mode; the camera does not actually power off. In order for the memory to function, whether you have pictures stored in the camera or not, the RAM must have a constant current of power. We recommend that you do not store the pictures on the camera longer than necessary. Download your pictures as soon as possible. Note: When the batteries are removed, all stored pictures will be lost. Q: When I double click on an image to view, nothing happens.
A:
This means that you have no image editing program set as a default to open .bmp
images.
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