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Q: What are the items that should be included in my package?
A: Your package should include the following:
Q: My PenCam SD was missing some of the
accessories when I purchased it, how can I replace them?
A: If you are missing any items, we suggest
you return it to the purchase location for a complete package. If you are unable
to exchange your camera, then please contact Technical Support for assistance.
Q: What is the resolution of my PenCam SD and how many
pictures can I take?
A: The
following are the Specifications for the PenCam SD:
Sensor Type:
Internal Memory:
*Note:
8 Megabytes = 64 Megabits
Images:
AVI movie format:
-
640 x 480 (Hr) 6-8 fps
-
320 x 240 (Lr) 8-10 fps
Note:
32 - 128 MB SD card
required
to record.
Q: What are my computer system requirements to
run the PenCam SD ?
The requirements are:
-
Microsoft Windows 98 SE/ME/2000/XP
-
Pentium 300 MHz (or equivalent)
processor or higher
-
Direct X 8.0 or above
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32 MB of RAM (64 MB recommended)
-
Video card with 4 MB of RAM for a minimum
of 24-bit (high color) display
-
4x speed CD-ROM
-
An available USB port.
Q: What do the images on the
Screen Display (LCD) stand for?
A: Please consult the following
for information:
Q: I do not have a USB port on
my computer, is there an adapter?
A: The camera requires direct power
from the USB port; the camera will not work with any adapters. Your best option
is to install a USB PCI card.
This
will provide you with 2 USB ports.
We
recommend that you check with your computer manufacturer for compatibility.
You can also contact a local computer repair store and have them help you.
Q: Will the PenCam SD work with
Windows 95?
A: No, the driver is only
compatible with Windows 98
SE/ME/2000/XP.
Q: Is this camera compatible with Windows NT?
A:
No. The PenCam SD requires a USB
power connection and Windows NT does not support USB.
Q: Is this driver compatible with
Macintosh computers?
A: No, the PenCam SD is only compatible with Windows 98
SE/ME/2000/XP.
We do not have any Macintosh drivers for this camera.
You may be able to install the camera on your system
if you were to install third party software, such as Virtual PC, which allows
you to run Windows on a Macintosh computer.
Please note that although we have had users confirm
that the PenCam SD will work with Virtual PC’s Windows 98, we cannot offer
support for Macintosh users, nor can we guarantee that it will work.
Q: Will this
camera work with my existing imaging (scanners/other cameras) devices?
A: If you are unable to use the
PenCam SD or your existing camera or scanner properly, uninstall both devices,
and then reinstall the PenCam SD first. We recommend that our camera be
installed first to avoid any driver conflicts.
For troubleshooting steps, refer to the following instructions according
to operating system.
Follow these steps to refer to the Device Manager for
Windows 98 SE and Windows ME:
-
Go to your start button
-
Choose settings
-
Select control panel
-
Open up system
-
Go to the device manager’s tab
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If the camera is installed
correctly, you should have an icon called imaging device. Also, when you
click the plus sign it should list your camera.
Follow these steps to refer to the Device Manager for
Windows 2000/XP:
-
Go to your start button
-
Choose settings
-
Select control panel
-
Open up system (if system is not there, open
Performance and Maintenance, then system)
-
Go to the hardware tab
-
Click on device manager
-
If the camera is installed correctly, you
should have an icon called imaging. Also, when you click the plus sign it
should list your camera.
Follow these steps to refer to
Multimedia properties for Windows 98 SE and ME:
-
Go to your start button
-
Choose settings
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Select control panel
-
Open multimedia, for Windows ME it would be
sounds and multimedia
-
Go to the devices tab
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Scroll down to video capture devices
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Click the plus sign.
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This will give a listing of all of the
active video capture devices.
Follow these steps to refer to
Multimedia properties for Windows 2000:
-
Go to your start button
-
Choose settings
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Select control panel
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Choose sounds and multimedia
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Go to the hardware tab
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Double click legacy video
capture devices
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Go to the properties tab.
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Here it will give a listing of
all of the active video capture devices.
Follow these steps to
refer to Multimedia properties for Windows XP:
-
Access your Device Manager
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Locate Sounds, video, and game
controllers and click on the plus sign
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Double click legacy video
capture devices
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Go to the properties tab.
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Here it will give a listing of
all of the active video capture devices.
Q: Where are the CD-Keys that I need to install for Video Live Mail, Power
Director, and Media Show?
A: The CD-Keys are printed on the PenCam SD installation CD that was provided in
your package. Look where it says Application Software, check beneath it and you
should see all the programs listed. If a program needs any kind of key then it
will be listed directly after the program name.
Q. Why does my camera just beep a couple of times when I try to take a picture?
A. That is an indication that your camera is full. Please download your images
or video to your computer and then clear your camera.
Q: When I connect my camera to the computer or try to get a live view, I get an
error that says "Video Device is not attached", what do I do to fix this?
A. If you have a
TV/Tuner card and do not want to disable it, then please try using another
program like Netmeeting for Windows. That program will allow you to use the
camera as a camcorder. Otherwise try the steps provided below:
Follow these steps for Windows
98 SE and ME:
-
Go into your Control Panel and
into Multimedia.
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Click on the Devices tab.
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Find Video Capture Devices
and expand it by clicking the "+" next to
it.
-
You should see all video capture devices
there.
-
Look at the properties of each device. For
all devices other than our camera, choose "Do not use this video capture
device" and place a check in the "Do not map through this device" box.
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Then click OK. You may need to restart your
PC.
-
Once the PC has restarted (if necessary),
try using the camera again. If the devices were properly disabled, you should
be working fine.
Follow these steps for Windows
2000:
-
Open your Control Panel.
-
Double click on Sounds and
Multimedia.
-
Click on the hardware tab and
select legacy video capture devices.
-
Click on the properties button
and then click on the properties tab.
-
You should see the available
capture devices.
-
Look at the properties of each
device. For all devices other than our camera, choose "Do not use this video
capture device" and place a check in the "Do not map through this device" box.
-
Then click OK. You may need to
restart your PC.
-
Once the PC has restarted (if
necessary), try using the camera again. If the devices were properly disabled,
your camera should be working fine.
Follow these steps
for Windows XP:
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Open up your Device Manager
(please refer to the steps given earlier)
-
Click on the plus sign next to
Sounds, video and game controllers
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Locate legacy video capture
devices or video capture devices
-
then click on the properties
tab.
-
You should see the available
capture devices.
-
Look at the properties of each
device. For all devices other than our camera, choose "Do not use this video
capture device" and place a check in the "Do not map through this device" box.
-
Then click OK. You may need to
restart your PC.
-
Once the PC has restarted (if
necessary), try using the camera again. If the devices were properly disabled,
your camera should be working fine.
Q: When I record my video from the PenCam SD Manager I do not get any sound.
A: The PenCam SD Manager does not have a sound recording feature. However, if
you have a microphone, you can accomplish this using Video Live Mail.
Q. When I use my camera as a web cam, I do not get any sound.
A. In order to get sound while you're using the PenCam SD as a web cam, you will
need a separate microphone.
Q: My picture quality is grainy.
A: Generally, this happens when
there is insufficient lighting or battery life is low.
First, try taking snapshots in a brighter environment such as outdoors.
If this does not resolve the problem, replace the batteries.
Q. Why are my pictures coming out
blurry?
A. If your pictures are coming out
blurry, it may be because you did not adjust the focus lens. Line up the line on
the focus lens with the lines of the preferred option.
-
For extreme close ups - Line up
to the flower
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For people/mid size shots - Line
up to the middle
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For landscape/people shots -
Line up to mountain
Q: Is there a flash I can add onto
my PenCam SD, if not how can I take pictures in poor lighting?
A: We do not offer, nor are we
aware of any accessory flash for the PenCam SD.
Q. How do I create a new album?
A. To create a new album please
follow the steps below:
-
Open up your PenCam SD Manager
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Open the Album Manager (there
will be a small blue arrow, toward the bottom of the screen)
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Click on New
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Type in your new album name
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Locate the "..." button beneath
the Delete button and click on it
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You should be able to type in
your path or browse through folders to choose one
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Try clicking on your C:\ drive,
then type in an album name
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Click OK, you will be asked if
you would like to create the folder, click yes
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Click on Update, then highlight
your new album and click open album
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Once you have your new album
created and opened, transfer your pictures into it.
Q. How can I edit or print my
pictures?
A. In order to print or edit
pictures (saved in your manager), you will need to open an imaging program, such
as MSPaint or Imaging. Then open the picture from there. If you are not familiar
with opening files in MSPaint or Imaging, please follow the steps provided below
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Open your Camera Manager
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Open the Album Manager (small
arrow towards the bottom of the screen)
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Left click once on your album to
select it
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On the bottom half of that
window locate where it says "Path"
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Take note of what is there,
exactly word by word
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Close your album manager and
mega manager
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Go to Start, Programs,
Accessories, Paint/Imaging
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Click on File, then Open
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Where it says Look in:, click on
the drop down arrow to the right.
-
From there look at the path you
wrote down and follow it, by locating the folders it names and clicking on
them
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Once you get to MyAlbum, locate
where it says "File Types" on the bottom of the window.
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Click on the drop down arrow to
the right and select "All Files"
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That should bring up your
picture files.
-
From there, double click on a
picture file and that should open your picture up.
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From here you can do what you
like with your pictures
-
To print: click on File then
print.
Q: Why does the PenCam SD manager
close when I try to get a Live View?
A. Please make
sure you meet all requirements for your system. If you have a TV/Tuner card and
do not want to disable it, then please try using another program like Netmeeting
or Imaging for Windows. Those programs will allow you to use the camera as a
camcorder. Otherwise try the steps provided below:
-
Access your Device Manager
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Locate any question marks or
exclamation marks
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Double click on it and select to
reinstall the driver, select it.
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Go through the installation and
select what is recommended
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You will be prompted with a
total of 2 installations, follow through with both
If your computer
cannot
locate the drivers for your
camera or asks you to connect to the internet, click on back and follow with the
steps below:
-
Choose to specify the location
and click next
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Select to include this location
and click on the browse button beneath it
-
Locate my computer and click on
it
-
Locate your C:\ drive and click
on it
-
Locate Windows (if it is not
listed locate WINNT) and click on it
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Locate Setup504B and select it
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Click on OK, then Next
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That should locate the driver
for your camera
-
You will be prompted with a
total of 2 installations, follow through with both.
Q. Why does it say "Cannot Connect
Camera", when I try to use my camera with the Manager?
A. Please follow the same steps as
indicated in the question above.
Q: Why can’t I send email directly
from the PenCam SD manager?
A:
Some Internet providers’ email format, such as AOL, is incompatible with
the PenCam SD manager mail feature. You will need to send your pictures as
attachments. Every e-mail provider has the option to do so. Follow the steps
below:
Q: Why can't I get the email
function from Video Live Mail to work?
A: There are several reasons why
Video Live Mail will not work. You will need to send your pictures as
attachments. Every e-mail provider has that option.
Q. How can I tell if my batteries
are low?
A. When your camera is turned on,
you will see a battery symbol on the LCD display. That indicates your battery
power.
Q: How long will my batteries
last?
A. The average battery life of the
camera is approximately 1 week. When the LCD display turns off, the camera
enters standby mode; the camera does not actually power off. In order for the
memory to function, whether you have pictures stored in the camera or not, the
RAM must have a constant current of power. We recommend that you do not store
the pictures on the camera longer than necessary. Download your pictures as soon
as possible.
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