Home  |  Support  |  Frequently Asked Questions  |  IS-DV F.A.Q.'s (All Windows)

Please note: Windows 98 SE users will need to install the IS-DV Driver prior to use.  Windows ME, 2000, and XP users will need to install the driver for the webcam mode to work. We recommend that you install the driver (if necessary) prior to following the instructions below. If you have not been able to install from the disk, you can download the driver here.  Please refer to your manual for any directions or specifications related to the installation or functions of the camera. You can also find troubleshooting tips for additional help in the back of the manual, starting at page 71.

Q: I saw somewhere that there is a lens cap in my package.  I did not receive one.  How can I remedy this?

A: Some user’s guides do provide instructions on attaching an optional wrist strap.  We regret that this is an error.  The lens cap was never produced.  We apologize for this inconvenience.

Q: What are the items that should be included in my package?

A:  Your package should include the following:

·       IS-DV camera

·       One CD (includes supplementary programs and camera driver)

·       USB cable

·       AV cable

·       Installation guide

·       Tripod  / Stand

·       Wrist Strap

·       Headset

·       Camera Bag

Q: My IS-DV was missing some of the accessories when I purchased it, how can I replace them?

A: If you are missing any items, we suggest you return it to the purchase location for a complete package. If you are unable to exchange your camera, please contact Technical Support for assistance: tech@aiptek.com or (949) 585-9600.  

Q:  Where can I get an extra battery for my IS-DV?

A: The battery and all other Aiptek parts are available here.

Q: Is this driver compatible with Macintosh computers?

A: When using a Macintosh computer, the IS-DV will allow you to provide data (image, video, mp3, etc.) transfer only. You do not need to install anything, simply connect the camera, and make sure that you select disk mode. The desktop will show a new Disk Drive. As for the software that comes with the camera, it is not compatible with Macintosh.

Q: Can I turn off the beeps that this camera makes?

A: Yes, it is possible to mute the camera, although the “Power On/Off” Melodies will still sound. 

Press the Mode Button and use the joystick to choose Settings.  Select the Beep option, highlight Off. Press the joystick in.  Press the Shutter Button to exit.

Q: Is the digital zoom only for the still images?

A: No, you can use the zoom capability for video recording as well.

Q: If I delete any images or videos from the Removable Disk folder, will they still be on my camera?

A: No; once you delete something directly from the Removable Disk Folder it deletes it from the camera as well.

Q: How do I download images and video files to my computer?

A: Please follow the steps below:

·       Turn your camera on.

·       Connect the camera to your computer

·       Check the LCD on the camera, and verify it is in Disk Mode.

·       Open My Computer

·       Locate and Open the Removable Disk

·       Locate the DCIM folder and open it

·       Locate the 100Media folder and open it

You should see all pictures or videos that you may have stored on your camera. In order to save these files to your computer, please follow the steps below:

·       Select the image/video file

·       Right click once on the file and select copy

·       Open the folder that you would like to save your image/video to

·       Right click once on a blank area in that folder and select paste

Note: If you want to select to transfer all files from the camera to your computer , a quick way would be to: select one file, then hold down Ctrl and "A" at the same time and that will select all files in that folder. Right click on any one of those files and select copy, and then proceed with the steps provided above. That will allow you to move all files from your camera, instead of one at a time.

Q: I can't seem to get my web cam to work, what am I doing wrong?

A: Please follow the steps below for the correct procedure:

      ·    Turn on your camera

      ·    Connect your camera to the computer

      ·    Check the LCD on the camera, and verify it is in Camera Mode.

      ·    Open the web cam program you are trying to use (ex. Yahoo Messenger, MSN Messenger...)

      ·    You should be able to see from the web cam this depends on

Note: Please make sure that you do not have more than one web cam/Live View program opened at the same time. This includes the DV4500 Driver, please do not have this program opened while trying to use any kind of messenger program.

Q: My picture quality is grainy.

A: Generally, this happens when there is insufficient lighting or battery life is low.  First, try turning the flash on and if that does not resolve the problem then replace the batteries.  

Q: Why are my pictures coming out blurry?

A: If your pictures are coming out blurry, it may be because you did not adjust the focus lens. If not, try cleaning the lens. Line up the line on the focus lens with the lines of the preferred option.

·       For extreme close ups - Line up to the flower

·       For landscape/and general shots - Line up to mountain

Q: What are the buttons next to the LCD for?

A: The three buttons are for MP3 Control. Use them to Skip Back, Play/Pause, and Skip Forward.

Q: When I connect my camera to the Computer, I can’t choose the mode.  How can I switch from Camera to Disk and back again?

A: You have four options for your camera USB mode:

·       Camera (for Web Cam mode)

·       Disk (to transfer your pictures)

·       Menu (to Choose between both Camera and Disk)

·       Printer (for Connecting the camera to PictBridge™ compatible printers)

Turn your camera on.  Change the mode to Settings.  Press the joystick Up.  You will see USB mode.  Choose the appropriate setting.

Q: How do I transfer MP3's from my computer to my camera?

A: Make sure that the camera is not switched to either the live view mode or on settings mode. Connect your camera and follow the steps below:

·       Open the folder that has the MP3's which you would like to transfer

·       Right click on the MP3 and select copy

·       Open up My Computer

·       Locate the Removable Disk and open it

·       There will be two folders, open the folder titled MP3

·       Right click in any blank space in that folder and select paste

Once you follow those steps, if you disconnect your camera, you should see and be able to playback any MP3's you chose to transfer.

Note: If you want to select to transfer all MP3's from one folder, a quick way would be to: select one file, then hold down Ctrl and "A" at the same time and that will select all files in that folder. Right click on any one of those files and select copy, then proceed with the steps provided above. That will allow you to move all files to your camera, instead of one at a time.

Q: My IS-DV is not working on my TV, what do I do?

A: Please make sure that the AV cable is connected correctly into your TV. Also, make sure that you select a video channel for your TV.  There should be a TV/Video button on your remote control, if you press it, it will show you the channels you can try. Once you select it, your TV should show what the LCD would be displaying and the LCD should go blank.

Q: How can I tell if my battery is low?

A: When your camera is turned on, you will see a battery symbol on the LCD display. That indicates your battery power.  

Q: How long will my battery last?

A: The battery life of the IS-DV depends on how often you are using it. Battery Life on IS-DV:

·    Approximately 60 minutes of recording